Privacy Policy
Pipe Savers ("we," "us," or "our") operates https://thepipesavers.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information you provide when you contact us or request service.
1. Information We Collect
We collect information you voluntarily submit through our contact and lead forms, including:
- Your name
- Phone number
- Email address (if provided)
- Service address or ZIP code
- Description of your plumbing issue
We may also automatically collect non-personal technical data such as browser type, device type, pages visited, and approximate location (city/region) through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Contact you to schedule or follow up on plumbing service
- Provide estimates and confirm appointments
- Respond to your inquiries
- Improve our website and services
- Send service-related communications (no spam or unsolicited marketing)
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Analytics
Our Site uses cookies and similar tracking technologies. We use Google Analytics to understand how visitors interact with our website. This tool collects anonymized usage data (pages viewed, time on site, general location). You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
You may disable cookies in your browser settings; however, some features of our Site may not function properly as a result.
4. Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our website or conducting our business (such as email delivery services or scheduling tools), provided those parties agree to keep your information confidential. These parties are prohibited from using your personal information for any purpose other than providing services to us.
5. Data Retention
We retain your contact information for as long as necessary to fulfill your service request and for reasonable business record-keeping. You may request deletion of your information at any time (see Section 7).
6. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the personal data we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out: We do not sell personal information. No opt-out is required.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights, contact us using the information in Section 8.
8. Contact Us
If you have questions about this Privacy Policy, wish to access or delete your data, or have a privacy concern, please contact us:
- Email: info@thepipesavers.com
- Phone: (951) 584-1339
- Mail: 1440 Beaumont Ave A2 #387, Beaumont, CA 92223
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after any changes constitutes your acceptance of the revised policy.